win22 collects only the personal data that is strictly necessary for account management, payment processing, regulatory compliance, and responsible gaming obligations. No excess data is collected.
win22 does not sell, rent, or trade your personal data to third parties for their independent marketing purposes under any circumstances. Your data is not a product.
All data transmitted between your device and win22 servers is protected by industry-standard 256-bit SSL encryption. Data at rest is encrypted using AES-256 on secured infrastructure.
You may request a full copy of the personal data win22 holds about you at any time by contacting our support team. Requests are processed within 30 days of receipt.
win22 retains personal data only for as long as required by applicable law and regulation. KYC and transaction records are retained for a minimum of seven years per AML requirements.
You may opt out of marketing communications at any time via your win22 account settings or by contacting support. Transactional and regulatory communications are not affected.
This Privacy Policy explains how win22 handles your personal data. By using the win22 platform at win22.bio, you acknowledge that you have read and understood this Policy. If you have questions, contact us via Live Chat or at [email protected].
win22 ("win22", "we", "us", "our") operates the online gaming platform accessible at win22.bio and its associated interfaces. win22 acts as the data controller in respect of personal data collected through the platform.
This Privacy Policy ("Policy") describes what personal data win22 collects from Members and visitors ("you", "your"), the purposes for which that data is used, the conditions under which it may be shared, your rights in respect of your personal data, and the measures win22 takes to protect it.
This Policy is incorporated by reference into win22's Terms & Conditions. By registering an account or otherwise using the win22 platform, you confirm that you have read and accept this Policy. If you do not accept this Policy, you must not use the win22 platform.
win22 collects personal data through several means, including directly from you during registration and use, automatically through platform technology, and from third-party verification providers. The categories of personal data collected include:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government-issued ID (MyKad or passport) | KYC verification |
| Contact Data | Email address, phone number, residential address | Registration & KYC |
| Account Data | Username, account ID, login history, security settings | Registration & ongoing use |
| Financial Data | Payment method details, transaction history, deposit/withdrawal records, wallet balance | Deposits & withdrawals |
| Gaming Data | Game activity, bet history, win/loss records, session duration, responsible gaming settings | Platform use |
| Technical Data | IP address, device type, browser type, operating system, referring URL | Automatically on access |
| Communications Data | Support chat transcripts, emails, feedback submissions | When you contact us |
win22 does not collect or process special category data (such as racial or ethnic origin, religious beliefs, or biometric data beyond what is required for identity document verification) unless specifically required by applicable law.
win22 uses the personal data it collects for the following purposes:
win22 processes personal data on the following legal bases:
win22 does not sell, rent, or otherwise trade your personal data to third parties for their independent use. Personal data is shared only in the following circumstances:
Where personal data is transferred to service providers or regulators located outside Malaysia, win22 takes steps to ensure adequate data protection safeguards are in place consistent with applicable data protection law.
win22 uses cookies and similar tracking technologies on win22.bio to facilitate platform functionality, remember your preferences, and analyse platform usage. The categories of cookies used include:
You may control cookie preferences through your browser settings. Disabling strictly necessary cookies may impair platform functionality, including your ability to log in to your win22 account.
win22 retains personal data for no longer than is necessary for the purpose for which it was collected, subject to legal and regulatory minimum retention periods. The principal retention periods applied by win22 are:
Following the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be linked to any individual.
win22 implements and maintains a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
While win22 takes all reasonable precautions to protect your data, no online platform can guarantee absolute security. Members are encouraged to use strong, unique passwords and to enable Two-Factor Authentication within their win22 account settings.
Subject to applicable law, you have the following rights in respect of the personal data win22 holds about you:
To exercise any of these rights, contact win22 via Live Chat or at [email protected]. win22 will respond within thirty (30) days of receipt. In some cases, identity verification may be required before the request can be processed.
The win22 platform is strictly for individuals aged 21 years or above. win22 does not knowingly collect personal data from anyone under the age of 21. If win22 discovers that a Member is under the age of 21, the account will be immediately closed, any remaining balance returned to the original deposit payment method net of amounts already wagered, and all personal data associated with the account deleted to the extent permitted by applicable law.
If you believe that a minor has created a win22 account, please notify win22 immediately via Live Chat. win22 will investigate and take appropriate action without delay.
win22 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. Material changes will be notified to Members via email or in-platform notification with reasonable advance notice where practicable.
The "Last updated" date at the top of this page will be revised to reflect the date of the most recent amendment. Continued use of the win22 platform following the effective date of any revised Policy constitutes acceptance of the updated terms.
If you have any questions, concerns, or requests regarding this Privacy Policy or win22's handling of your personal data, please contact us:
win22 aims to resolve all data-related enquiries promptly and in good faith. Where you are not satisfied with win22's response, you may escalate your concern to the relevant data protection authority in your jurisdiction or to the gaming authority under which win22 is licensed.
Your privacy is protected. Your data is encrypted. Your account is yours alone. Join tens of thousands of Malaysian players who trust win22 every day.
Must be 21+. Please play responsibly.